A contract created on the basis of this document is not filed (it is not accessible afterwards, the conclusion of the contract is proven by the order data), it is created with a legal declaration made with indicative behavior, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions regarding the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.
The scope of these Terms and Conditions on the Service Provider's website ( https://ankaofficial.hu, https://ankaofficial.com) and its subdomains. These Terms and Conditions are continuously available (and can be downloaded and printed at any time) from the following website: https://www.ankaofficial.hu/hu/pages/altalanos-szerzodesi-feltelek
Definitions:
User: Any natural, legal person or organization that uses the services of the Service Provider enters into a contract with the Service Provider.
Consumer: A User who is a natural person acting outside the scope of his profession, independent occupation or business activity.
Undertaking: A person acting in the scope of his profession, independent occupation or business activity.
Service provider: A natural or legal person or an organization without legal personality that provides services related to the information society, that provides services to the User, who enters into a contract with the User.
1. SERVICE PROVIDER DATA:
Name of the service provider: ANK International Limited Liability Company
The registered office of the service provider (and also the place of complaint handling): 1118 Budapest, Povl Bang-Jensen utca 2. Building C. 2nd house. 4th em. 3rd door
The service provider's contact information and regularly used electronic mail address for contacting users: hello@ankaofficial.hu
Company registration number/registration number of the service provider: 01-09-430796
Tax number of the service provider: 32562880-2-43
Name of registering authority / licensing authority and license number: Company Court of the Capital City Court
The service provider's phone number: +36307305284
Language of the contract: Hungarian
Name, address, e-mail address of the hosting provider:
Shopify International Limited
2nd Floor 1-2 Victoria Buildings Haddington Road Dublin 4, D04 XN32, Ireland.
info@shopify.com
2. BASIC PROVISIONS:
2.1. Questions not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and certain issues of electronic commercial services and services related to the information society CVIII of 2001 (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the provisions of the Government Decree. Special products are governed by the relevant sectoral legal provisions. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
2.2. These GTC are effective from June 1, 2024 and will remain in effect until revoked. The Service Provider will publish the amendments to these Terms and Conditions on the website and notify registered and/or previously purchased Users of the change by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments do not have retroactive effect.
2.3. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part of them is prohibited without the written consent of the Service Provider (except for this document and the data management information).
2.4. The Service Provider is not responsible for the sale and purchase of products published on other websites that are not connected to the Service Provider and are not operated by the Service Provider.
3. REGISTRATION / PURCHASE
3.1. In case of untrue data provided during the use/order/subscription of the service, or data that can be linked to another person, the party entitled to it may challenge the resulting electronic contract in court. As a result of a successful challenge (winning the case), the contract becomes invalid from the time of its conclusion, or if it conceals another contract, the rights and obligations of the parties must be judged on the basis of the concealed contract.
3.2. The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User. However, the Service Provider informs the Users that, after consultation with the User and clear identification, the wrongly entered data can be corrected in the order so that invoicing and delivery are not hindered.
3.3. The Service Provider shall not be held liable for damages resulting from the User forgetting his or her password or it becoming accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).
4. RANGE OF PRODUCTS, SERVICES AND PRICES THAT CAN BE PURCHASED
4.1. The displayed products can be ordered online (in some cases by phone) from the online store. The prices displayed for the products are in HUF, gross prices (therefore include the statutory VAT or, if the Service Provider invoices without VAT, the prices are the amounts to be paid), but do not include fees related to delivery or payment. No separate packaging costs will be charged, unless the User requests decorative or other special packaging.
4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products (if possible).
4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. 4/2009 on the detailed rules for indicating the sales price and unit price of products, as well as the price of services. (I. 30.) NFGM-SZMM joint decree rules.
4.4. If, despite all the care taken by the Service Provider, a price is displayed on the Webshop for which the Service Provider does not have the will to enter into a contract, then the Service Provider is not obliged to confirm the order at that price, but has the option of rejecting the offer and may offer confirmation at the price it deems appropriate, knowing which, the User has the right not to accept the modified offer.
Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise.
5. ORDER PROCESS
5.1. After registration, the user logs into the webshop and/or can start shopping without registration.
5.2. The user sets the color and size of the product to be purchased.
5.3. The user places the selected products in the basket. In the basket, the User can set the number of pieces to be ordered. The user can view the contents of the basket at any time by clicking on the "basket" icon.
5.4. If the User wants to add another product to the basket, he selects the "return to the previous page" button. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete - X" icon. To finalize the quantity, the User clicks on the "+,-" icon.
5.5. The user selects the delivery address, accepts the delivery offer and then selects the delivery/payment method, the types of which are as follows:
5.5.1. Shipping cost:
Detailed delivery information can be found on the following page: https://ankaofficial.hu/pages/szallitasi-informaciok
5.5.2. Payment methods:
-
Online with a bank card
The User has the option to pay the total value of the order online by credit card through the secure payment system (Stripe) of the financial service provider used by the Service Provider.
5.6. If there is an error or deficiency in the products or prices in the webshop, we reserve the right to make corrections. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. After that, the user can confirm the order once more or withdraw from the contract.
5.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The service provider sends the invoice electronically. User according to Ptk. 6:127. §, you are obliged to make sure without delay whether the quality and quantity of the ordered product(s) are adequate. The product(s) are delivered on working days between 8:00 and 17:00.
5.8. After entering the data, the User can send his order by clicking on the "send order" button, but before that, he can check the entered data one more time, send a comment with his order, or send us an e-mail about any other order-related wishes.
5.9. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data.
5.10. The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 72 hours after the User's order has been sent, the User shall be released from the obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages.
5.11. The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider, after the automatic confirmation mentioned in the previous point, notifies the User in another e-mail about the fulfillment of the order.
6. PROCESSING AND FULFILLMENT OF ORDERS
6.1. Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed on the following working day.
6.2. General deadline, within 2-14 working days from the conclusion of the contract.
6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.
6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handing over to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.
6.5. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.
6.6. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; obsession
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time - and not at any other time.
6.7. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately, and to refund the amount paid by the User without delay, and the Service Provider is also obliged to ensure that the User enforces the other statutory remedies in case of faulty performance. rights.
6.8. The Service Provider draws the attention of the Users to the fact that if the User does not take delivery of the ordered product(s) performed in accordance with the contract (regardless of the payment method), he commits a breach of contract, precisely according to the Civil Code. 6:156. § (1) is in arrears.
This means that the Service Provider, based on the rules of handling without an order - if the Consumer does not indicate his intention to cancel (and does not make a statement as to whether he wishes to receive the ordered product(s)) - the storage related to the product(s) applies its usual cost and the shipping cost (round trip) to the Users.
The Service Provider draws the Users' attention to the fact that in order to enforce our legal demands arising in this way, it uses the help of a claim manager and/or lawyer, so the payment of other (legal) costs arising from the breach of contract (including the fees of the payment order procedure) is also borne by the User.
7. RIGHT OF WITHDRAWAL
7.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the Consumer has the right to cancel without giving reasons.
The consumer's right of withdrawal or termination
a) in the case of a contract for the sale of a product
aa) the product,
ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
ac) in the case of a product consisting of several lots or pieces, the last supplied lot or piece,
ad) if the product must be supplied regularly within a specified period, the first service,
it can be exercised within fourteen days from the date of receipt by the consumer or by a third party other than the carrier indicated by him.
If the Service Provider does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider is a contract for the receipt of the product or the provision of the service you provide the information within 12 months after the expiration of 14 days from the date of its conclusion, so the deadline for withdrawal is 14 days from the date of communication of this information.
7.2. The Consumer can exercise his right of withdrawal with a clear statement to this effect, or pursuant to Art. 45/2014. (II.26.) by means of a declaration model specified in Annex 2 of the Government Decree.
7.3. The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.
7.4. The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
7.5. The direct cost of returning the product must be borne by the Consumer, the company did not undertake to bear this cost.
7.6. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the direct cost of returning the product.
7.7. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced on the basis of the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.
7.8. The Consumer may also not exercise his right of withdrawal
the) in the case of a contract for the provision of services, after the full performance of the service, however, if the contract creates a payment obligation for the consumer, only if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he loses his right of withdrawal, as soon as the business fully fulfilled the contract;
b) with regard to goods or services whose price or fee depends on the possible fluctuation of the financial market, even within the time limit specified in § 20, paragraph (2), that cannot be influenced by the company;
c) in the case of non-pre-manufactured goods that have been produced based on the instructions or at the express request of the consumer, or in the case of goods that have been clearly tailored to the consumer;
d) with regard to goods that are perishable or retain their quality for a short time;
e) with regard to goods in closed packaging that cannot be returned after opening after delivery for reasons of health protection or hygiene;
f) with regard to goods which, by their nature, are inseparably mixed with other goods after delivery;
g) with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that the company cannot influence, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
h) in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
i) regarding the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
k) in the case of contracts concluded at a public auction;
l) with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
m) with regard to digital content provided on a non-material data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose the right of withdrawal/termination after the start of performance, and the company has confirmed sent to the consumer.
If the Service Provider has agreed with the consumer that the refund will be made by bank transfer in case of exercising the right of withdrawal, then the refund can only be paid to the Service Provider in the same currency as the purchase and to a bank account in that currency.
7.9. The service provider shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, immediately, but no later than within fourteen days of learning of the cancellation. At the same time, the Service Provider has the right of retention.
7.10. During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
7.11. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider. If the business also sells the goods in the business premises, and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the goods to the business at the same time.
7.12. In the case of written cancellation, the consumer must send the cancellation statement within 14 days.
7.13. The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.
7.14. The consumer bears only the direct cost of returning the product.
7.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
7.16. The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.
7.17. If the Consumer wishes to exercise his right of withdrawal, he can indicate this in writing (either using the attached data sheet), by telephone, or even in person at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. You can return the ordered product to the Consumer Service Provider by post or using a courier service.
7.18. The consumer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.
7.19. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree available here .
7.20. Directive 2011/83/EU of the European Parliament and of the Council available here
7.21. The consumer can also contact the Service Provider with other complaints at the contact information provided in these Terms and Conditions.
7.22. The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.
7.23. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.
7.24. (Applicable only if the Service Provider also provides a service in addition to the sale.) If the Consumer terminates the absentee contract after the start of performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the Consumer shall be determined on the basis of the total amount of the consideration established in the contract plus tax. If the Consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.
7.24. The procedure for exercising the right of withdrawal:
7.24.1. If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider.
7.24.2. The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.
7.24.3. In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the direct costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. If the business also sells the goods in the business premises, and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the goods to the business at the same time.
7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.
7.24.5. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.
8. WARRANTY
Defective performance
The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.
In the contract between the consumer and the company, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is void.
User who is a business: a person who acts in the scope of his profession, independent occupation or business activity.
Accessories warranty
8.1. In what cases can the User exercise his accessory warranty right?
In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.
8.2. What rights does the User have based on his accessory warranty claim?
The User may, at his/her choice, make use of the following accessory warranty claims: he/she may request repair or replacement, unless the fulfillment of the requirement chosen by the User is impossible or would entail disproportionate additional costs for the company compared to the fulfillment of another demand. If you did not, or could not, request the repair or replacement, you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.
The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if
a) the company did not carry out the repair or replacement, or did it, but did not carry out partial or complete decommissioning and re-commissioning, or refused to make the goods conform to the contract;
b) a repeated performance error occurred, despite the fact that the company attempted to make the goods conform to the contract;
c) the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; obsession
d) the business did not undertake to make the goods conform to the contract, or it is obvious from the circumstances that the business will not make the goods conform to the contract within a reasonable period of time or without significant damage to the consumer's interests.
If the consumer wishes to terminate the sales contract citing faulty performance, the company bears the burden of proving that the fault is insignificant.
The consumer has the right to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part until the company fulfills its obligations related to the conformity of the performance with the contract and defective performance.
The reasonable deadline for repairing or replacing the goods shall be counted from the time when the consumer notified the company of the defect.
The consumer must make the goods available to the company in order to complete the repair or replacement.
The company must ensure the return of the exchanged goods at its own expense. If the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.
Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods owed to the consumer in the case of contractual performance and the value of the goods actually received by the consumer.
The consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the company expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them may terminate it if the consumer cannot reasonably be expected to keep only goods that conform to the contract.
If the consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then
a) the consumer must return the affected goods to the enterprise at the expense of the enterprise; and
b) the company must immediately reimburse the consumer the purchase price paid for the goods concerned, as soon as it has received the goods or the certificate supporting the return of the goods.
8.3. What is the time limit for the User to assert his accessory warranty claim?
The user (if he is considered a consumer) is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year statute of limitations (1 year in the case of a business or used products) from the date of execution of the contract. (In the case of products with an expiration date, the accessory warranty can be enforced until the end of the expiration date).
If the digital elements in the case of goods containing
a) within two years from the delivery of the goods in the case of continuous service of a duration not exceeding two years; obsession
b) in the case of continuous service exceeding two years, during the entire duration of continuous service
occurs or becomes recognizable.
8.4. Who can you enforce your accessory warranty claim against?
The User can enforce his accessories warranty claim against the Service Provider.
8.5. What other conditions are there for asserting your accessory warranty rights (if the User is considered a Consumer)?
Within 1 year from the date of delivery, there is no other condition for validating the accessory warranty claim, apart from reporting the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.
Product warranty
8.6. In what cases can the Consumer exercise his product warranty right and what rights does the Consumer have based on his product warranty claim?
In the event of a defect in a movable item, the Consumer may - at his choice - exercise his accessory warranty right or assert a product warranty claim in accordance with the rules of the Civil Code.
As a product warranty claim, the Consumer can request the repair or replacement of the defective product.
8.7. Who can you assert your product warranty claim against?
You can exercise your product warranty rights against the manufacturer or distributor of the product (hereafter: manufacturer).
8.8. In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.
8.9. In what time frame can the Consumer assert his product warranty claim?
The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
8.10. What evidentiary rule applies in the event of a product warranty claim?
In the case of asserting a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.
8.11. In what cases is the manufacturer exempt from product warranty obligations?
The manufacturer is released from its product warranty obligation if it can prove that
- the product was not manufactured or marketed as part of its business activities, or
- the defect could not be recognized according to the state of science and technology at the time of placing it on the market, or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer to prove a reason for exemption.
Please note that due to the same fault, the Consumer can assert a claim for the product warranty against the company and against the manufacturer at the same time, parallel to each other. If your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or the part of the product affected by the repair only against the manufacturer.
8.12. In the case of a contract between a consumer and a business, it must be assumed, until proven otherwise, that the defect recognized by the consumer already existed at the time of the performance within 1 year of the performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect. Based on this, the Service Provider does not have a warranty or guarantee if it can prove that the damage was caused by incorrect or careless handling after the risk of damage has passed, excessive use, impacts other than those specified, or other non-intended use of the products.
9. PROCEDURE IN CASE OF A WARRANTY CLAIM
(IN THE CASE OF USERS CONSIDERED AS CONSUMERS)
9.1. In a contract between a consumer and a business, the agreement of the parties on the procedural rules for managing warranty and guarantee claims for things sold under a contract between a consumer and a business. (IV. 29.) The provisions of the NGM decree may not be deviated from to the disadvantage of the Consumer.
9.2. It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).
9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).
9.4. The Service Provider is obliged to take a record of the warranty or guarantee claim reported by the Consumer.
9.5. A copy of the protocol must be made available to the Consumer immediately and in a verifiable manner.
9.6. If the Service Provider is unable to make a statement on the fulfillment of the Consumer's warranty or guarantee claim when it is reported, it must notify the Consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.
9.7. The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.
9.8. The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most. If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the consumer of the expected duration of the repair or replacement . In case of the consumer's prior consent, the information is provided electronically or in another way suitable for proof of receipt by the consumer.
10. MISCELLANEOUS PROVISIONS
10.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.
10.2. If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, this does not affect the validity, legality and enforceability of the remaining parts.
10.3. If the Service Provider does not exercise its right under the GTC, the failure to exercise the right cannot be considered a waiver of the given right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the General Terms and Conditions on one occasion does not mean that it waives its obligation to strictly adhere to the given condition or stipulation in the future.
10.4. The Service Provider and the User try to settle their disputes amicably.
10.5. The parties confirm that the Service Provider's webshop operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that Hungarian law is the governing law in the relationship between the user and the Service Provider. If the user is a Consumer, Pp. Based on Section 26 (1), the court of the defendant's (Consumer's) domestic residence has exclusive jurisdiction in disputes arising from this contract against the Consumer.
10.6. The service provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User's nationality, place of residence or place of establishment.
10.7. The service provider does not - with regard to the payment methods it accepts - apply different conditions to the payment operation for reasons related to the nationality, residence or place of establishment of the User, the place of account of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the EU .
10.8. The service provider complies with the 2006/2004/EC and (EU) 2017/2394 regulations on taking action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or place of establishment, as well as 2009/22 /REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending the EC directive.
11. COMPLAINT HANDLING PROCEDURE
(IN THE CASE OF USERS CONSIDERED AS CONSUMERS)
11.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.
11.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it and hand over a copy of it to the customer.
11.3. The Service Provider shall respond to the written complaint within 30 days in a manner that can be substantiated in writing and take steps to communicate it. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for 3 years and presented to the inspection authorities upon their request.
11.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows (the Service Provider did not submit a general declaration of submission):
11.5. The Consumer can file a complaint with the consumer protection authority:
The Fgytv. 45/A. Paragraphs (1)-(3) of § 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Based on government decree, the government office acts as the general consumer protection authority: https://kormanyhivatalok.hu/kormanyhivatalok
11.6. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:
|
Name of conciliation body |
Conciliation board headquarters, address: |
Jurisdiction area |
|
Budapest Conciliation Board |
Budapest |
Budapest |
|
Baranya County Conciliation Board |
Pécs |
Baranya county, |
|
Somogy county, |
||
|
Tolna County |
||
|
Borsod-Abaúj-Zemplén |
Miskolc |
Borsod-Abaúj-Zemplén county, |
|
Heves county, |
||
|
Nógrád county |
||
|
Counties of Csongrád-Csanád |
Szeged |
Békés county, |
|
Bács-Kiskun county, |
||
|
Csongrád-Csanád county |
||
|
Fejér County Conciliation Board |
Székesfehérvár |
Fejér county, |
|
Komárom-Esztergom county, |
||
|
County of Veszprém |
||
|
Counties of Győr-Moson-Sopron |
Gyor |
County of Győr-Moson-Sopron, |
|
County of Vas, |
||
|
County of Zala |
||
|
Counties of Hajdú-Bihar |
Debrecen |
County of Jász-Nagykun-Szolnok, |
|
County of Hajdú-Bihar, |
||
|
County of Szabolcs-Szatmár-Bereg |
||
|
Pest County Conciliation Board |
Budapest |
Pest county |
11.7. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties in order to resolve the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body provides advice on the rights and obligations of the Consumer.
In the conciliation board procedure, in the absence of an agreement, the council is responsible for the merits of the case
a) makes a decision containing an obligation if
aa) the request is well-founded, and the enterprise - registered with the conciliation board or the chamber, or communicated in its commercial communications - pursuant to Article 36/C. in his general declaration of submission according to §, at the beginning of the procedure or at the latest until the decision is made, he recognized the decision of the conciliation board as binding on him, or
ab) the business did not submit a declaration of submission, but the application is well-founded and the consumer's claim - neither in the application nor when the decision containing the obligation is made - does not exceed HUF two hundred thousand, or
b) makes a recommendation if the request is well-founded, but the enterprise declared at the start of the procedure that it does not recognize the council's decision as an obligation, or if it did not declare its recognition of the council's decision at all.
11.8. In the case of a cross-border consumer dispute related to an online sales or online service contract - the Fgytv. taking into account the rules of jurisdiction defined in § 20 - the conciliation board operated by all county (capital) chambers of commerce and industry may act.
11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After that, after logging in, the Consumer can submit their complaint via the online website, which has the following address: http://ec.europa.eu/odr
11.10. The company has an obligation to cooperate in the conciliation board procedure, within the framework of which it is obliged to send its response to the conciliation board with the content specified in Fgytv within the deadline mentioned there. With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of May 21, 2013 on the online settlement of consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC, the company is entitled to create a settlement at the hearing is obliged to ensure the participation of a person. In the online hearing, the representative of the company authorized to create a settlement must participate online. If the consumer requests a personal hearing, the company's representative authorized to create a settlement must at least participate in the hearing online.
11.11. If the Consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the Consumer has the option to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:
• the trial court;
• the name, place of residence and legal position of the parties and the parties' representatives;
• presenting the right to be asserted, the facts on which it is based and their evidence;
• the data from which the jurisdiction and competence of the court can be established;
• a definite request for a court decision.
The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.
12. COPYRIGHTS
12.1. after the https://ankaofficial.hu , https:// ankaofficial.com as a website is considered a copyright work, it is prohibited to https://ankaofficial.hu , Downloading (duplication), re-transmission to the public, use, electronic storage, processing and sale of content appearing on the website https:// ankaofficial.com or any part of it without the written consent of the Service Provider - except for legal documents, since the User is subject to the General Terms and Conditions and the data management information sheet without any conditions or restrictions, and you can store them in any form.
12.2. THE https://ankaofficial.hu , Any material from the https://ankaofficial.com website and its database can be taken over, even with written consent , only by referring to the given website.
12.3.. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its Internet advertising surfaces.
12.4. It is forbidden to https://ankaofficial.hu , adaptation or reverse engineering of the content of the https:// ankaofficial.com website, or some parts of it; establishing user IDs and passwords in an unfair manner; use of any application with which a https://ankaofficial.hu , https://ankaofficial.com website or any part of them can be modified or indexed.
12.5. THE https://ankaofficial.hu , The name https://ankaofficial.com is protected by copyright, its use, with the exception of the reference , is only possible with the written consent of the Service Provider.
12.6. The User acknowledges that the Service Provider is entitled to a fine in case of use without a license. The amount of the penalty is HUF 60,000 gross per image, and HUF 20,000 gross per word. In the event of a copyright infringement, the Service Provider applies a notarial certification, the amount of which is also charged to the infringing user.
13. DATA PROTECTION
The website's data management information is available on the following page: https://ankaofficial.hu/adatkezelesi-tajekoztato/
Budapest XI. district, October 8, 2019
Cancellation statement sample
(only fill in and return if you wish to withdraw from the contract)
Recipient (name, postal address, e-mail address, fax number, telephone number):
ANK International Limited Liability Company, 1118 Budapest XI. district, Povl Bang-Jensen Street 2. Building C. 2nd house. 4th em. Door 3, hello @ankaofficial.hu, +36/30-730-52-84
The undersigned declares that he refrains from buying and selling the following goods:
Date of order / date of receipt:
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (in case of written notification only):
Date: