PRODUCT RETURN INFORMATION

RIGHT OF WITHDRAWAL

Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the Consumer has the right to cancel without giving reasons.

The consumer's right of withdrawal or termination

a) in the case of a contract for the sale of a product
aa) the product,
ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
ac) in the case of a product consisting of several lots or pieces, the last supplied lot or piece,
ad) if the product must be supplied regularly within a specified period, the first service,

it can be exercised within fourteen days from the date of receipt by the consumer or by a third party other than the carrier indicated by him.

If the Service Provider does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the date of conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the date of communication of this information.

The Consumer can exercise his right of withdrawal with a clear declaration to this effect, or by the 45/2014. (II.26.) by means of the declaration model specified in Annex 2 of the Government Decree.
The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.
The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
The cost of returning the product must be borne by the Consumer, the company did not undertake to bear this cost.
In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.
The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced on the basis of the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

The Consumer may also not exercise his right of withdrawal

in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the Consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
with regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;
with respect to a perishable product or a product that retains its quality for a short time;
with regard to a product with closed packaging that cannot be returned after being opened after handover for health protection or hygiene reasons;
with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
with regard to an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the company, and whose price was agreed upon by the parties when concluding the sales contract, however, the contract will only be fulfilled after the thirtieth day from its conclusion;
in the case of a business contract in which the business visits the consumer at the express request of the Consumer in order to carry out urgent repair or maintenance work;
regarding the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the Consumer has opened the packaging after the transfer;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to the digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the Consumer, and the Consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.

The service provider shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, immediately, but no later than within fourteen days of learning of the cancellation. At the same time, the Service Provider has the right of retention.

During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
The consumer must return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider or deliver them to the Service Provider's address.
In the case of written cancellation, the consumer must send the cancellation statement within 14 days.
The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.
The consumer bears only the direct cost of returning the product.
The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.
If the Consumer wishes to exercise his right of withdrawal, he can indicate this in writing (either using the attached data sheet), by telephone, or even in person at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. You can return the ordered product to the Consumer Service Provider by post or using a courier service.
The consumer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.
45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree here is available.
Directive 2011/83/EU of the European Parliament and of the Council here is available
The consumer can also contact the Service Provider with other complaints at the contact information provided in these Terms and Conditions.
The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.
The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.

The procedure for exercising the right of withdrawal:

If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider. You can do this by registering a return request on the Product Return interface, but if you notice a problem, in the case of a written cancellation, it is enough to send the cancellation statement by e-mail within 14 days.
The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.
In the event of cancellation, the Consumer may only return the product in perfect, unworn condition, and is also obliged to return the ordered product to the address of the Service Provider -1112 Budapest Repülőtéri út 2/B- without delay, but at the latest within 14 days from the date of notification of cancellation. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.
However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.
When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.

Warranty

Defective performance

The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.

In the contract between the consumer and the company, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is void.

User who is a business: a person who acts in the scope of his profession, independent occupation or business activity.

Accessories warranty

In what cases can the User exercise his accessory warranty right?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

What rights does the User have based on his accessory warranty claim?

The User may, at his/her choice, make use of the following accessory warranty claims: he/she may request repair or replacement, unless the fulfillment of the requirement chosen by the User is impossible or would entail disproportionate additional costs for the company compared to the fulfillment of another demand. If you did not, or could not, request the repair or replacement, you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.

The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if

the company did not carry out the repair or replacement, or did it but did not carry out partial or full dismantling and re-commissioning, or refused to bring the goods into conformity with the contract;
a repeated performance error has occurred, even though the business has attempted to make the goods conform to the contract;
the error in performance is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; obsession
the business did not undertake to make the goods conform to the contract, or it is clear from the circumstances that the business will not make the goods conform to the contract within a reasonable period of time or without significant damage to the consumer's interests.

If the consumer wishes to terminate the sales contract citing faulty performance, the company bears the burden of proving that the fault is insignificant.

The consumer has the right to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part until the company fulfills its obligations related to the conformity of the performance with the contract and defective performance.

The reasonable deadline for repairing or replacing the goods shall be counted from the time when the consumer notified the company of the defect.

The consumer must make the goods available to the company in order to complete the repair or replacement.

The company must ensure the return of the exchanged goods at its own expense. If the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.

Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods owed to the consumer in the case of contractual performance and the value of the goods actually received by the consumer.

The consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the company expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them may terminate it if the consumer cannot reasonably be expected to keep only goods that conform to the contract.

If the consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

the consumer must return the affected goods to the enterprise at the enterprise's expense; and
the company must immediately reimburse the consumer for the purchase price paid in relation to the goods concerned, as soon as it has received the goods or the certificate supporting the return of the goods.

What is the time limit for the User to assert his accessory warranty claim?

The user (if he is considered a consumer) is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year statute of limitations (1 year in the case of a business or used products) from the date of execution of the contract. (In the case of products with an expiration date, the accessory warranty can be enforced until the end of the expiration date).

If , in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services over a specified period of time, the company is liable for any defects in the goods related to digital content or digital services, if the defect

in the case of continuous service of a duration not exceeding two years, within two years from the date of delivery of the goods; obsession
in the case of continuous service lasting more than two years, it occurs or becomes recognizable during the entire duration of continuous service.

Who can you enforce your accessory warranty claim against?

The User can enforce his accessories warranty claim against the Service Provider.

What other conditions are there for asserting your accessory warranty rights (if the User is considered a Consumer)?

Within 1 year from the date of delivery, there is no other condition for validating the accessory warranty claim, apart from reporting the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.

Product warranty

In what cases can the Consumer exercise his product warranty right?

In the event of a defect in a movable object (product), the Consumer may - at his or her choice - enforce a warranty claim for accessories or a product warranty.

What rights does the consumer have based on his product warranty claim?

As a product warranty claim, the Consumer can only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

In what time frame can the Consumer assert his product warranty claim?

The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The Consumer must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

the product was not manufactured or marketed as part of its business activities, or
the defect was not detectable according to the state of science and technology at the time of placing it on the market or
the defect of the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

In the case of a contract between a consumer and a business, it must be assumed, until proven otherwise, that the defect recognized by the consumer already existed at the time of the performance within 1 year of the performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect. Based on this, the Service Provider does not have a warranty or guarantee if it can prove that the damage was caused by incorrect or careless handling after the risk of damage has passed, excessive use, impacts other than those specified, or other non-intended use of the products.

PROCEDURE FOR COMPLAINT HANDLING (IN THE CASE OF USERS CONSIDERED AS CONSUMERS)

The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.
The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.
The Service Provider will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for 3 years and presented to the inspection authorities upon their request.
We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:
The Consumer can file a complaint with the consumer protection authority:

The Fgytv. 45/A. Paragraphs (1)-(3) of § 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Based on government decree, the government office acts as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek

In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Telephone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152 President: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Mailing address: 6001 Kecskemét Pf. 228.

Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538 President: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu

E-mail address: bekeltetes@bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976

Fax number: (66) 324-976 President: Dr. László Bagdi Website address: www.bmkik.hu

E-mail address: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091 (new cases); 501-871 (pending cases)

President: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186 President: Dr. Éva Veronika Inzelt

Website address: https://bekeltet.bkik.hu/

E-mail address: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/ext. 118 Fax number: (62) 426-149

President: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu

E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.

Telephone number: (22) 510-310

Fax number: (22) 510-312 President: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-217

President: Dr. Beáta Bagoly

Website address: https://gymsmkik.hu/bekelteto

E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi tér 10.

Place of administration: 4025 Debrecen Vörösmarty u. 13-15.

Telephone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720 President: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

E-mail address: bekelteto@hbkik.hu

Heves County Conciliation Board

Mailing address: 3300 Eger, Pf. 440.

Customer service: 3300 Eger, Hadnagy u. 6th ground floor

Telephone number: (36) 416-660/105 ext

Fax number: (36) 323-615

President: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

E-mail address: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor

Telephone number: (20) 373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné dr. Laugh Judith

Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

E-mail address: bekeltetotestulet@iparkamaraszolnok.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax number: (34) 316-259 President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet

E-mail address: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány u. 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862 President: Dr. Erik Pongó

Website address: www.nkik.hu

E-mail address: nkik@nkik.hu

Pest County Conciliation Board

Headquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2.

His phone number is +36 1 792 7881

President: Dr. Pál Koncz

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

E-mail address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000

Fax number: (82) 501-046 President: Dr. Imre Csapláros

Website address: https://www.skik.hu/bekelteto-testulet-159

E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 420-180

Fax number: (42) 420-180

President: Dr. Görömbeiné Katalin Balmaz

Website address: www.bekeltetes-szabolcs.hu

E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456 President: Gréta Mónus

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2

E-mail address: bekeltett@tmkik.hu; kamara@tmkik.hu

Vas County Conciliation Board

Customer service: 9700 Szombathely, Rákóczi Ferenc u. 23.

Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

President: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu

E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1.

Telephone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Dr. Klára Herjavecz

Website address: www.bekeltetesveszprem.hu

E-mail address: info@bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513

Fax number: (92) 550-525 President: Dr. Sándor Molnár

Web address: www.bekelteteszala.hu

E-mail address: zmbekelteto@zmkik.hu

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation body is to attempt to reach an agreement between the parties in order to resolve the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body provides advice on the rights and obligations of the Consumer.
In the case of a cross-border consumer dispute related to an online sales or online service contract - the Fgytv. taking into account the rules of jurisdiction defined in § 20 - the conciliation board operated by all county (capital) chambers of commerce and industry may act.
In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After that, after logging in, the Consumer can submit their complaint via the online website, which has the following address: http://ec.europa.eu/odr
The service provider has an obligation to cooperate in the conciliation board procedure. The Service Provider uses the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the Consumer's needs.
If the Consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the Consumer has the option to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:

the trial court;
the name, place of residence and legal position of the parties and the parties' representatives;
presenting the right to be asserted, the facts on which it is based and their evidence;
the data from which the jurisdiction and competence of the court can be determined;
a definite request for the court's decision.

The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.

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